We’re a specialist ecommerce agency that supports ambitious brands in growing and improving their online presence. Clients come to us because we’re the experts - they rely on us to deliver strategic, user-centred solutions that align with commercial goals and exceed customer expectations. We tailor our work to customer needs and commercial KPIs, helping businesses translate their brand into high-performing digital experiences.

We’re looking for an experienced Project Manager to join our delivery team—someone who thrives on collaboration, brings clarity to complexity, and has a strong track record of delivering ecommerce projects and retainers with precision and care. You’ll be central to ensuring our client work runs smoothly and is delivered efficiently, on time, and within budget.

If you read this and it sounds like your ideal job — we want you on the team!

What You’ll Be Doing

As a Project Manager, you’ll play a vital role in keeping projects moving and stakeholders aligned - from day-to-day delivery of retainers and sprints to full-scale replatforming projects.

Project Management & Delivery

• Own end-to-end delivery of eCommerce website builds, integrations and feature projects (platforms like Shopify, BigCommerce, or Adobe Commerce/Magento
• Manage ongoing retainers for clients, including backlog grooming, prioritisation, and sprint planning
• Lead internal and client-facing ceremonies such as kick-offs, retros, demos, and stand-ups
• Maintain project plans, timelines, budgets, risks, and dependencies
• Proactively manage change control and scope, ensuring impact/risk is clearly communicated to all stakeholders

Client Management

• Support resource planning and help identify potential resourcing gaps
• Act as the primary point of contact for your clients, fostering strong, trust-based relationships
• Translate business goals into actionable workstreams and timelines
• Ensure regular communication, reporting, and updates that match client expectations
• Manage client feedback loops and ensure a structured process for iteration and approval

Financial & Commercial Ownership

• Manage time tracking, budget forecasting, and reporting for both retainers and projects
• Monitor burn against hours or budgets and manage risks early

Who You Are

• UK based with right to work
• 3 years of commercial experience within a digital/ecommerce agency
• Experience working with cross-functional development teams
• Proven experience managing both fixed-scope project builds and monthly retainers
• Strong knowledge of Agile, Scrum, or hybrid delivery methodologies
• Excellent client management and stakeholder communication skill, experience with managing difficult conversations
• Confident working autonomously, with the ability to make decisions and manage progress independently
• Proficient in project tools such as Jira, Confluence, and project planning tools
• Solid understanding of eCommerce platforms (e.g., Shopify, BigCommerce, Adobe Commerce/Magento)
• Confident managing budgets from £500k+
• Capable of managing relationships with some of the agency’s most strategically important clients, typically overseeing three or more key accounts at a time

Benefits

• We’re fully remote and will support you from working from wherever you are
• 24 days holiday + bank holidays + an extra day holiday for each year worked
• Your birthday off
• Vitality private health cover (UK only)
• Pension Scheme
• Perkbox
• Long Service Bonus (5 years and 10 years)
• £1,000 referral bonus - Recommend a friend for a job!
• Eyecare vouchers
• Company wellness initiatives
• Training & development plans
• Relaxed and friendly teams